Promoting IT Enabled Services
Synopsis
Trade in services enabled by information and communication technologies could be an engine of growth for many developing countries looking to diversify from commoditiesbased economies. For this trade policy to be successful governments must establish effective policies and develop the correct regulatory framework, infrastructure and human capital.
This handbook explains the key issues from the viewpoints of the regulator, the investor, the policymaker and the donor. It provides detailed analysis of the Mauritian experience, which holds useful lessons for small states in particular. It will help policymakers to learn directly from other countries' experience of developing IT enabled services and will assist private sector organisations to understand how governments frame their policies.
Chapters
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Acknowledgements
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Abbreviations
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List of contributors
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Introduction
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Overview of Trends and Performance in Services Trade
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Addressing the Statistics Gap: The Experience of Malaysia
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The Role of EPAs in Supporting Services Reform in Africa
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The COMESA Experience
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The Caribbean Experience
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The South Asian Experience
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IT Enabled Development, Innovation and Business Transformation
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Opportunities and Strategies in IT Enabled Services
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The Enabling Environment for ITES
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Human Capital Requirements for ITES
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The Role of Institutions
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GATS IT/ITES Commitments and the Doha Development Agenda
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Issues and Ways Forward
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India
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South Africa
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Kenya
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Sri Lanka
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The Mauritius IT/ITES Experience
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Index
Published
Online ISSN
License
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.